Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Spellwin Casino, including account access, deposits, withdrawals, games, promotions, responsible gambling and website use. Please read them carefully before registering or using any service. By accessing the website or opening an account, you acknowledge that you have read, understood and agreed to follow these terms.

Spellwin Casino operates under two licences: the Curaçao Gaming Authority (reference OGL/2024/112/0974) and the Comoros AOFA jurisdiction (reference ALSI-202412042-FI2).

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and the operator of Spellwin Casino. They apply to the website, your player account, the games and any related services made available through the website. Additional rules may apply to particular games, offers or services. Where additional rules are provided, they should be read together with these terms.

You must be legally permitted to access and use online gambling services in the place where you live. You must also meet any applicable minimum age requirement. Spellwin Casino may ask you to confirm your age, identity, location or other eligibility information before allowing access to an account or particular services. You must provide information that is accurate, complete and current.

You are responsible for checking whether online gambling is lawful for you. Access to the website does not mean that the services are available or lawful in every location. Spellwin Casino may restrict or refuse access where required by law, regulation, internal controls or technical limitations.

You must use the website only for lawful purposes.
You must not allow another person to use your account.
You must keep your login details confidential and notify the operator if you suspect unauthorised access.
You must not register or maintain more than one account unless expressly permitted.
You must not use the website while excluded, suspended or otherwise restricted from gambling services.
You must not use automated tools, bots, scripts or other methods intended to interfere with the website or games.

Changes to these terms

These terms may be updated from time to time to reflect changes to the services, legal requirements, security measures or operating practices. The latest version will apply when it is published on the website, unless a different effective date is stated. You should review the terms regularly. If you do not agree with an update, you should stop using the services and close your account where available.

2. Accounts, payments and verification

To use services that require registration, you must create an account using your own details. An account is personal to you and may not be sold, transferred, assigned or used as security. You are responsible for all activity carried out through your account unless you have promptly reported suspected unauthorised use.

Spellwin Casino may carry out identity, age, address, payment method and source-of-funds checks. You may be asked to provide documents or information for these checks. Account access, deposits, withdrawals or other transactions may be delayed or restricted while verification is completed. Information provided for verification must be genuine, readable and consistent with your account details.

You may only use payment methods that belong to you or that you are authorised to use. Payments may be subject to processing checks, minimum or maximum amounts, fees imposed by third parties and applicable laws. The operator may reject, reverse or delay a transaction where there is a security, compliance, technical or payment-related concern.

You should check all transaction details before confirming a payment. If you believe a deposit, withdrawal or account balance is incorrect, you should report the issue promptly and provide relevant information. Spellwin Casino may correct obvious errors, including technical errors or displayed balance errors, in accordance with applicable law.

Funds held in an account must not be used for unlawful activity, fraud, money laundering, terrorist financing or any other prohibited purpose. If suspicious activity is identified, the operator may suspend an account, hold transactions, request further information or take other action required by law. This may occur without prior notice where giving notice could affect a legal, security or compliance process.

3. Games, promotions and responsible gambling

Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game systems and are not guaranteed. You should only gamble with money you can afford to lose. Past results, displayed information or previous wins do not predict future outcomes. You must not treat gambling as a way to earn income or recover financial losses.

Game rules, eligibility requirements, contribution rules and other conditions may vary between products. You are responsible for reading the information presented before playing. If a technical interruption affects a game or transaction, the operator may review the event and apply the relevant game rules and applicable requirements.

Promotions and bonuses

Any promotion, bonus, reward or special offer is subject to its own terms. Those terms may include eligibility conditions, expiry dates, qualifying activity, wagering or playthrough requirements, maximum values and restrictions on withdrawals. Promotional terms should be read before an offer is accepted. Unless stated otherwise, a promotion is not an entitlement and may be changed, withdrawn or cancelled where permitted.

Only one person may use an offer unless the relevant promotion expressly says otherwise. Spellwin Casino may withhold or remove a bonus or related winnings where an offer has been misused, duplicated, claimed in error or obtained through conduct that breaches these terms or the promotion rules.

Responsible gambling

Responsible gambling means keeping gambling within limits that are affordable, controlled and consistent with your wellbeing. You can choose not to gamble, set personal limits where available, take a break or request account restrictions. If gambling is causing concern, stop playing and seek independent support from an appropriate Australian gambling support service or health professional.

Set a budget before you begin and do not exceed it.
Do not chase losses or borrow money to gamble.
Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
Keep gambling separate from essential household spending.
Use available account limits, time-outs or self-exclusion tools when you need greater control.
Ask for help if gambling is affecting your finances, relationships, work or mental health.

4. Website use, suspension and general provisions

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, attempt to gain unauthorised access, interfere with other users or bypass security and technical controls.

Spellwin Casino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, provided inaccurate information, misused a promotion, engaged in suspicious or unlawful activity, created a security risk or become ineligible to use the services. An account may also be affected by technical, operational, legal or regulatory requirements.

If your account is closed, you must stop using the services. Subject to applicable law and any investigation or dispute, remaining funds may be dealt with according to the relevant payment, compliance and account procedures. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, misuse or disputes.

To the extent permitted by law, Spellwin Casino is not responsible for loss caused by events outside its reasonable control, including interruptions to communications networks, payment systems, devices, software or third-party services. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

Information on the website is provided for general purposes and may contain errors, omissions or temporary inaccuracies. The operator may correct content, change features, suspend services or withdraw games where necessary. You should ensure that your device, internet connection and software are suitable and secure before accessing the website.

Complaints and applicable law

If you have a concern about an account, transaction, game or service, you should raise it through the available customer support or complaints process. Please provide enough information for the matter to be reviewed, including relevant dates and transaction details where applicable. Complaints may be assessed using account records, technical information and applicable procedures.

These terms are intended to operate in accordance with applicable Australian laws and requirements. Any dispute should first be addressed through the available internal complaints process. Where a matter cannot be resolved internally, further rights or review options may be available under applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.